Santel Commumications

Wireless Internet / Business Telephone Technician

General Summary

Installs, repairs, and maintains new and existing multi-line telephone key systems, PBXs, data transmission, cabling and wiring, and associated equipment such as automatic answering devices, coupling devices, automatic dialers, hands-free telephones, data sets, fax machines, intercom systems, voice/video/data LAN/WAN wiring, routers, switches, hubs, and VoIP solutions, as well as our
MMDS wireless Internet solutions.

Candidate must be able to work and troubleshoot independently, or as part of a team.


Essential Job Functions

  • Installs equipment on customer premise upon order receipt. Conducts required equipment programming, setup, and acceptance testing following installation of new equipment

  • Repairs and maintains equipment to ensure functionality

  • Performs equipment setup, configuration, and programming per the equipment vendors’ and Santel specifications

  • This position requires travel in company provided vehicle

  • Must have valid Drivers License in good standing

  • Performs all other related duties as assigned by management*

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.


Knowledge, Skills, and Abilities

  • Knowledge of telecommunications technology, products and services.

  • Knowledge of company policies and procedures.

  • Knowledge of company products and services.

  • Knowledge of outstanding customer service practices and principles.

  • Skill in operating various office equipment such as personal computer, various software programs, and telephone systems.

  • Skill in installing telephone systems and related equipment.

  • Skill in installing and maintaining Internet service on PC or LAN and related equipment.

  • Skill in oral and written communications, as well as good timekeeping and documentation practices.

  • Skill in identifying and resolving customer problems.

  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

  • Ability to organize and prioritize multiple work assignments.

  • Ability to work independently.

  • Ability to make sound decisions using information at hand.


Education and Experience

Experience is a plus, but for the right candidate, we will train. Excellent benefits and salary package DOE.

Mail or email resume and cover letter to:

Santel Communications
Attn: Bob Unruh
PO Box 67
Woonsocket, SD 57385
careers@santel.net

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