Custom Calling Features
ACCOUNT CODE BILLING
Account Code Billing allows the assigning of account codes on a per person
or per department basis. It works for schools or businesses who want a
code for each employee or department; or for roommates who need to
separate their calls. The set-up fee is $20.00 per line. To change the
account codes is a $5.00 service order charge per line.
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AUTO RECALL *69
Automatic Recall lets you dial the last incoming call you
received whether or not you answered the phone. When you
activate Automatic Recall, the system tells you the directory
number of the last incoming call and then gives you the choice
of continuing the recall or ending the recall. If you recall
and the line is busy, Automatic Recall will keep trying the
number for up to 30 minutes.
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AUTO CALLBACK *66
Automatic Callback works like an enhanced redial button.
If the line you're trying to reach is busy, the
Automatic Callback keeps trying the number for up to 30
minutes. Once both lines are idle, you'll hear a
special ring. When you pick up the handset, the
system will ring the party you're trying to reach.
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CALL NUMBER DELIVERY (Caller ID)
Calling Number Delivery identifies the number of the
calling party. After your phone rings once, the caller's
number appears on the display. You can then decide if you
want to answer or not. The date and time of the incoming call
is also displayed. NOTE: You must own a display phone or an
attachment that displays the number.
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CALL FORWARDING
Call Forwarding allows you to send your calls from your home
phone to another number. When Call Forwarding is activated,
your phone will signal with a short ring each time it
forwards a call. You can make outgoing calls, but you
can't receive incoming calls, unless you deactivate
Call Forwarding.
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CALL FORWARD - DON'T ANSWER
This feature allows you to program your phone to forward
to a predetermined number if you don't
answer. This will allow your phone to ring at home first
and then forward to another number after a set number of
rings (2 to 9).
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CALL FORWARD BUSY
This feature allows you to forward a call to another
number if your phone is busy. You can forward to
another telephone number.
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CALL FORWARD REMOTE ACCESS
This feature allows you to program your home phone from a
remote location to call forward to a number that you
assign.
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CALL WAITING
While you're on the phone, Call Waiting notifies you
when another caller is trying to reach you. By simply
pressing on the switchhook, you can place one caller on
hold and speak to the second caller.
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CONFERENCE BRIDGE
Conference Bridge allows as many as 10 phone lines tied together for a
conference call, which can be local or long distance. There is a
$10.00 set-up charge for the bridge. Call the Santel office ahead of
time to make your reservation. You will be assigned a call-in number
for your reserved time on the bridge.
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CONFERENCE CALLING (3-WAY CALLING)
Conference Calling allows you to add another party to your
call so you can have a three-way conversation.
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CANCEL CALL WAITING *70
Cancel Call Waiting allows you to temporarily deactivate
your Call Waiting so that you can ensure no interruptions
during an important phone call. This feature can be used
to deactivate Call Waiting during the use of a fax machine
or computer modem.
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PREPAID LONG DISTANCE
Telephone customers who want greater control of their long distance calls
have the option of Prepaid Long Distance. This option allows you to pay
for your calls before they are made. When that limit has been reached, toll
calls are blocked and no more can be made. The monetary amount is set and
paid ahead by the customer. There is no additional charge for Prepaid
Long Distance, other than what the customer pays in advance.
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SELECTIVE CALL ACCEPTANCE
Selective Call Acceptance stores up to ten directory
numbers from which you will accept calls. An incoming call
from a directory number not on your list will receive a
message stating that you're not taking calls right now.
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SELECTIVE CALL FORWARDING
Selective Call Forwarding ensures that specific calls will
reach you when you're away from home or the office.
You are able to program up to ten specific directory
numbers to be forwarded.
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SELECTIVE CALL REJECTION
Selective Call Rejection allows you to selectively
program a list of up to ten directory numbers that you want
rejected or blocked when they call you. The rejected or
blocked caller receives a message informing him/her that
you're not taking calls. Your phone won't ring.
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DISTINCTIVE RINGING
Distinctive Ringing allows you to program ten directory
numbers that will be identified by a distinctive ring when
they call you. If you also have call waiting and
you're engaged in a phone conversation when a call
from someone on your distinctive ring list arrives, you
will hear a distinctive call waiting tone.
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ALLOW SELECTIVE CALLING
Allow Selective Calling allows you to control each
outgoing long distance call with a PIN number. All you do
is enter your four digit PIN, then place the 1+ call or 0+
call. If you don't know the PIN, you can't make
a long distance call.
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BLOCK TOLL CALLING
Block Toll Calling allows you to set your phone to either
allow long distance calls or to not allow long distance
calls, like an on/off switch. To do this, you will enter a
code plus a PIN number, which you set. Once this code has
been entered, no long distance calls can be made, until you
enter another code.
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SPEED CALL 8 & 30
Speed Call lets you program your phone to dial a
complete phone number (7 or 10 digits) in response to
entering a 1- or 2- digit code. Speed Call comes in a short
list (8 numbers) or in a long list (30 numbers). If you have
the short list, you can easily change to the large list by
calling our office.
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TEEN LINE
This service allows you to have a second telephone number
assigned to your existing line. It can be used by any
customer who wants to have some of the advantages of a
second line at a small cost. How does it work? All
incoming calls on a teen line number will have two short
rings, so the customer can distinguish which line is being
called. If you have call waiting and are on a call, you
will hear two short beeps if the incoming call is on the
teen line number.
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WARM LINE
Warm Line is designed to help our customers in case of
emergency. If the customer picks up the phone and fails to
dial within 30 seconds, a predetermined number is
automatically dialed. The customer selects the number to be
dialed and we program it into the switch. There will be a
charge to change it.
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VOICE MAIL
Voice Mail is an automated answering machine. You can
program your Voice Mail to pick up after so many rings
or to answer when you are on the phone. You will be able
to retrieve your voice mail messages at home or at the
office by dialing a selected number.
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CUSTOMER ORIGINATED TRACE
Customer Originated Trace lets you trace the origin of a
harassing or obscene call. This option is available on
your phone at no charge. When you receive an obscene or
harassing call, hang up the handset. Then pick up the handset
and listen for dial tone. Dial *57 from a touch tone phone
or 1157 on a rotary dial phone. You will receive a
confirmation message saying if the call was able to be traced.
If the number was traced it is printed at the telephone company.
You will then need to contact the sheriff to have this
information released to the proper authorities.
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TELEMARKETING CALL SCREENING
With Telemarketing Call Screening (TCS), you can stop being bothered
by calls from telemarketers. TCS screens a high percentage of calls from
telemarketers. Most telemarketing organizations "block" their calling
number, so they are identified as "unknown". TCS intercepts these
"unknown" callers. Your phone won't even ring. Instead, the TCS system
tells them that the person they are calling does not accept calls from
telemarketers and asks that your name be removed from their calling list.
This legally binds them not to call you again. The TCS system will not
disturb callers who provide their calling number, or who have their
calling number listed as "private". Since not all "unknown" calls are from
telemarketers, the TCS system informs these callers that if they wish to
complete the call to please "dial 1 or stay on the line". Any friends or
family with "unknown" listings can still easily ring through to you.
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WAKE-UP CALL
Do you need a wake-up call in the morning? With our Wake-Up Call Service,
you can set your phone to give you a wake-up call at any time of the
day -- just like being in a hotel.
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DO NOT DISTURB
This features lets you block your phone from ringing unless the
caller knows a special pin number, which will allow the caller to
override the Do Not Disturb option in case of an emergency.
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TOLL DENY
Toll Deny blocks all out-going calls dialed with 1 plus any 3-digit code.
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